Customer service is our number one priority. We strive to make sure all of our customers are completely satisfied, and love to hear feedback, to continue to strengthen this department.
Whether it's tools or training, we make sure to continue to invest in our team, and push them to invest in themselves. The better equipped our team is, the better service we will all provide.
The RMS Team makes sure that we continue to grow our knowledge of the trade, industry, and products we sell. No job is too small or too complicated with continued knowledge. We will never sell our customers on a product we are no 100% confident in.
Anthony is the third generation to take over this family marine business. He is the son of Richard and the grandson of Jacko. He has certification in Mercury, Yamaha, Bombardier, Mercruiser, and Volvo- Penta. Anthony remains a mechanic and driver at Richard's Marine Service, but he also has taken over the entire run of the business. His love and devotion continues to hold the morale of the business established, while allowing him to grow.
Compromised of dedicated employees that strive to meet all of the RMS pledges. Our team includes employees that range from laborers to mechanics, but each employee is just as important as the other in ensuring that your boat is properly maintained and enjoyed year after year.
All of our laborers are trained in our detailing product lines, trained to eliminate any aftermath of the winter storage, and of course trained in many techniques to bring your hull back to new.
Our truck drivers all meet state and federal regulations, are fully insured, so that you know your boat is traveling in the best hands.
RMS Mechanics are factory trained and certified. Continuing education is of high importance at Richard's Marine Service. We want to give our customers the peace of mind that not only do we have all the tools to properly complete the job, but our mechanics are up to date with education.
In the early 1950's, James (Jacko) Femino purchased a parcel of waterfront property located at the end of the South River, bordering Congress Street in Salem, Massachusetts.
The river basin was in poor shape and at low tide had little to no water. It was used mostly for ferry boats, operated by Captain Freddy Jalbert, to traffic people to their vacation homes on Baker's Island. Though movement in the area was restricted, because boats could only use it at mid to high tide, Jacko could still imagine that the area could be developed into a thriving marine service center that could accommodate many boating enthusiasts.
Over the next 30 years, major projects accomplished and Salem Marine Basin Inc. was established. These projects included:
In the late 1970's, Jacko retired. Salem Marine Basin was sold and is now part of the Pickering Wharf Project. All that remains is the wet, seasonal slips and storage. At the point of the business being sold, Richard established his own business: Richard's Marine Service Inc.
Richard's Marine Service Inc. was created with the same values Jacko brought: be knowledgable about your product and occupation, invest in good tools and equipment, take pride in your work, have good customer service relations (always listening to criticism), and never give up on a problem.
Richard's Marine Service Inc,. has now been run by the grandson of Jacko and son of Richard for seven years. Anthony Femino grew up in the marine business, and has also maintained many certifications from various marine mechanical schools. He continues to carry the family's enthusiasm for customer service, quality, and safety on the water. Anthony has a unique passion for serving our customers of many years while extending our services to new generations of boaters.
Anthony has delved into advancements to better serve our customers, and has made the bold move to relocate the company after 35 years of being rooted in Marblehead. He continues to find the best quality products to offer, while becoming a dealer for one of the most advanced and best built inflatable lines on the market. With all of his care and devotion to making sure his company is run at high standards, he has also intertwined many eco- friendly alternatives in his maintenance of customers' boats.
The history is unforgettable, and the future will be even greater.
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